Help
Hey,
Ok so I might be being really stupid and if I am then please excuse this stupidity! :P/>
So last year I bought a 1yr subscription, that ran out in aug and I didn't get around to renewing it. Anyways I was just looking at the option of renewing it now and, well, have the options changed? I swear when I bought it last year there was like the option of a 6 month, 1yr, a subscription for secondaries etc something like that at least, there was like options for different subscription types. Anyways when I go to look at it now the only option I have is for the 1yr one and I can only get to that option by going through the 'manage paid subscriptions' bit and then it gives me the option to 'renew', which hey isn't a problem but I swear before there was more options.
Am I just being really thick? Is there like a link to the list of different subscriptions like there used to be or has the kind of subscription types changed?
Help please! I'm just being nosy I know, but I cant seem to work it out lol :)/>
Hayley
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subscription issues
#2
Posted 29 September 2010 - 10:48 AM
Haley, you're already a step ahead of me, because I can't even figure out how to get into my manage subscriptions to check it out!
We'll look into it and get back to you :)/>
We'll look into it and get back to you :)/>
#3
Posted 29 September 2010 - 10:50 AM
Oh, I just found something! Where are you going through? If you click on the drop-down menu in the top right, by your profile picture, there should be an option there for "Add Contributing Membership". That brings you to a new screen, and there are lots of different options there. Is that what you were trying and it didn't work?
#4
- Dragonrider
- Group: Contributing Member
- Posts: 9,135
- Joined: 27-July 07
Posted 29 September 2010 - 12:38 PM
I wondered about this too. I have a 1 year membership, but when I went to renew it I could only see the 1 year membership one. I thought there used to be a 'lifetime' membership option - but I couldn't see it anywhere when I went to renew mine, I could only see the 'renew' for one year bit. If I click on the drop-down menu it says 'manage paid subscriptions', rather than 'add contributing membership'.
#5
Posted 29 September 2010 - 05:59 PM
Yeah what Anath said! :P/>
Yep I was looking from the drop down menu at the top of the page, the options i get are profile, settings, messenger, topics, posts, status, friends, ignored users, blog, and managed paid subscriptions.
Is it because I've had a subscription before is that it now wont give me the other options?
Yep I was looking from the drop down menu at the top of the page, the options i get are profile, settings, messenger, topics, posts, status, friends, ignored users, blog, and managed paid subscriptions.
Is it because I've had a subscription before is that it now wont give me the other options?
#6
Posted 29 September 2010 - 09:03 PM
Hmm. I thought it might be a moderator thing, but I tried it out with a dummy account and I get the same options. We'll look into it and get back to you!
#8
- Strong enough to bend
- Group: Contributing Member
- Posts: 2,874
- Joined: 27-September 08
Posted 30 September 2010 - 05:28 AM
Just to add my 2 cents worth...
My contributing membership was upgraded to a lifetime one but on my main page it still shows as my 1 year one, which is now expired. If I go into the manage you subscriptions thing it shows both the expired 1 year one and my lifetime one.
My contributing membership was upgraded to a lifetime one but on my main page it still shows as my 1 year one, which is now expired. If I go into the manage you subscriptions thing it shows both the expired 1 year one and my lifetime one.
#9
Posted 30 September 2010 - 09:42 AM
Carleen, on 30 September 2010 - 05:28 AM, said:
Just to add my 2 cents worth...
My contributing membership was upgraded to a lifetime one but on my main page it still shows as my 1 year one, which is now expired. If I go into the manage you subscriptions thing it shows both the expired 1 year one and my lifetime one.
My contributing membership was upgraded to a lifetime one but on my main page it still shows as my 1 year one, which is now expired. If I go into the manage you subscriptions thing it shows both the expired 1 year one and my lifetime one.
What do you mean on your main page, Carleen?
#10
Posted 30 September 2010 - 10:07 AM
I think what Carleen means is that on the man page which shows the list of all forums. I have the box too which says about my current subsciption and it shows what subscription I had and that it has expired on a certain date. Its in the box on the right hand side, below the boxs for the TCs, reccently added topics, reccent blogs and status's
xx
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#11
- Strong enough to bend
- Group: Contributing Member
- Posts: 2,874
- Joined: 27-September 08
Posted 30 September 2010 - 03:10 PM
Hales, on 30 September 2010 - 10:07 AM, said:
I think what Carleen means is that on the man page which shows the list of all forums. I have the box too which says about my current subsciption and it shows what subscription I had and that it has expired on a certain date. Its in the box on the right hand side, below the boxs for the TCs, reccently added topics, reccent blogs and status's
xx
xx
What Hales said. :D/>
#12
Posted 02 October 2010 - 03:23 PM
Our resident techie mod Melinda has played around and it should be fixed. Can you check to make sure you have the right options now?
#13
Posted 02 October 2010 - 04:24 PM
OK I went through the 'manage paid subscriptions' bit as thats the only way I can seem to see subscriptions, anyways I now get the option to renew my 1yr one, or buy a 2yr or a lifetime one :)/>
#14
Posted 02 October 2010 - 05:17 PM
Hales, on 02 October 2010 - 04:24 PM, said:
OK I went through the 'manage paid subscriptions' bit as thats the only way I can seem to see subscriptions, anyways I now get the option to renew my 1yr one, or buy a 2yr or a lifetime one :)/>
Is that different than before?
#15
Posted 02 October 2010 - 05:57 PM
Yep thats different, before all I could do was renew my 1yr one, so i now have the option of a 2yr and lifetime.
