Sign in to follow this  
Followers 0
Hales

subscription issues

19 posts in this topic

Hey,

Ok so I might be being really stupid and if I am then please excuse this stupidity! :P

So last year I bought a 1yr subscription, that ran out in aug and I didn't get around to renewing it. Anyways I was just looking at the option of renewing it now and, well, have the options changed? I swear when I bought it last year there was like the option of a 6 month, 1yr, a subscription for secondaries etc something like that at least, there was like options for different subscription types. Anyways when I go to look at it now the only option I have is for the 1yr one and I can only get to that option by going through the 'manage paid subscriptions' bit and then it gives me the option to 'renew', which hey isn't a problem but I swear before there was more options.

Am I just being really thick? Is there like a link to the list of different subscriptions like there used to be or has the kind of subscription types changed?

Help please! I'm just being nosy I know, but I cant seem to work it out lol :)

Hayley

xxx

Share this post


Link to post
Share on other sites

Haley, you're already a step ahead of me, because I can't even figure out how to get into my manage subscriptions to check it out!

We'll look into it and get back to you :)

Share this post


Link to post
Share on other sites

Oh, I just found something! Where are you going through? If you click on the drop-down menu in the top right, by your profile picture, there should be an option there for "Add Contributing Membership". That brings you to a new screen, and there are lots of different options there. Is that what you were trying and it didn't work?

Share this post


Link to post
Share on other sites

I wondered about this too. I have a 1 year membership, but when I went to renew it I could only see the 1 year membership one. I thought there used to be a 'lifetime' membership option - but I couldn't see it anywhere when I went to renew mine, I could only see the 'renew' for one year bit. If I click on the drop-down menu it says 'manage paid subscriptions', rather than 'add contributing membership'.

Share this post


Link to post
Share on other sites

Yeah what Anath said! :P

Yep I was looking from the drop down menu at the top of the page, the options i get are profile, settings, messenger, topics, posts, status, friends, ignored users, blog, and managed paid subscriptions.

Is it because I've had a subscription before is that it now wont give me the other options?

Share this post


Link to post
Share on other sites

Hmm. I thought it might be a moderator thing, but I tried it out with a dummy account and I get the same options. We'll look into it and get back to you!

Share this post


Link to post
Share on other sites

Ok Ash thanks! :)

Share this post


Link to post
Share on other sites

Just to add my 2 cents worth...

My contributing membership was upgraded to a lifetime one but on my main page it still shows as my 1 year one, which is now expired. If I go into the manage you subscriptions thing it shows both the expired 1 year one and my lifetime one.

Share this post


Link to post
Share on other sites

Just to add my 2 cents worth...

My contributing membership was upgraded to a lifetime one but on my main page it still shows as my 1 year one, which is now expired. If I go into the manage you subscriptions thing it shows both the expired 1 year one and my lifetime one.

What do you mean on your main page, Carleen?

Share this post


Link to post
Share on other sites

I think what Carleen means is that on the man page which shows the list of all forums. I have the box too which says about my current subsciption and it shows what subscription I had and that it has expired on a certain date. Its in the box on the right hand side, below the boxs for the TCs, reccently added topics, reccent blogs and status's

xx

Share this post


Link to post
Share on other sites

I think what Carleen means is that on the man page which shows the list of all forums. I have the box too which says about my current subsciption and it shows what subscription I had and that it has expired on a certain date. Its in the box on the right hand side, below the boxs for the TCs, reccently added topics, reccent blogs and status's

xx

What Hales said. :D

Share this post


Link to post
Share on other sites

Our resident techie mod Melinda has played around and it should be fixed. Can you check to make sure you have the right options now?

Share this post


Link to post
Share on other sites

OK I went through the 'manage paid subscriptions' bit as thats the only way I can seem to see subscriptions, anyways I now get the option to renew my 1yr one, or buy a 2yr or a lifetime one :)

Share this post


Link to post
Share on other sites

OK I went through the 'manage paid subscriptions' bit as thats the only way I can seem to see subscriptions, anyways I now get the option to renew my 1yr one, or buy a 2yr or a lifetime one :)

Is that different than before?

Share this post


Link to post
Share on other sites

Yep thats different, before all I could do was renew my 1yr one, so i now have the option of a 2yr and lifetime.

Share this post


Link to post
Share on other sites

Awesome!

Share this post


Link to post
Share on other sites

Yay! It's fixed! It now shows not just a renewal of 1 year, but upgrade to 2 year or lifetime membership options as well! :)

Thank you!!!

Share this post


Link to post
Share on other sites

Thanks mods for working on this, I'm guessing this has been a issue since the board upgrade last year, I just never noticed until now! :)

Share this post


Link to post
Share on other sites

Yay! I'm glad you get the option to upgrade now. Let us know if you notice any other issues with subscriptions. :)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0